|We provide world-wide shipping, and we try to deliver products in the shortest time, and to the highest standard as well.
- For the interest of security, we make use of standard exportation carton, with bubbles bag inside.
- All the wheels are well-protected before shipping.
- Make sure that you carefully check the package before you sign to the courier.
- Contact us ASAP, if you find package damaged or anything missing.
We only ship to confirmed address. Before purchase, please make sure that your shipping address is accurate. We are not accountable for undeliverable or wrong address. We ship all the products via HK EMS, EMS, RPX(our own forwarder) air service. If you want to use a shipping method but there is no option from the list, please contact seller before purchase. If you buy in bulk quantity please contact us, we may ship it in an economical way.
As all the products are 100% hand-built in our own workshop, we can create the order as per your specific requests. If there is availability of stock, the goods will be shipped within 7-10 working days, after the confirmation of payment. In case of no stock, we will talk about the lead-time in advance. It usually takes 5-10 business days to your place, depending on the location.
Return a Item:
If you are not satisfied with our products or there are any problem related to quality, you can return it for refund or replacement with the following regulations:
- To return the products you have 30 days from the date of purchase.
- For orders of wheels, only rims can be replaced.
- Shipping and labor are not refundable.
- Shipping cost must be paid by customer for the replacement.
- Spoke orders are not replaceable and non-refundable if spokes have been customized by wheels or laced.
- If your package comes damaged in the shipping, please take some pictures and contact us instantly, so that we can quickly process for your replacement, return, or refund.
- You are required to contact us in advance for any return.
- Without advanced notification return will not be recognized.
- Please e-mail us before leaving any negative feedback on the website, we will better assist you to resolve your problem.